Answers / How to answer website questions with a chat bot
How to answer website questions with a chat bot
Write down the questions you get every week, put the answers on your site, add a chat widget, let an AI agent answer from your own content, and make sure it hands anything tricky to you. Here is how to set it up with website chat tools we list.
Steps
- Write down the questions you get every week. Go through your recent texts, emails and calls and list the questions that keep coming up, such as your service area, hours, what a visit costs, how soon you can come out and whether you are licensed and insured. These are what the chat bot should answer.
- Put the answers on your website first. Add an FAQ page or section with short, plain answers in your own words. AI agents answer from your own content: HubSpot says its agent is trained on your knowledge base and website, and Chatbase lists a training content size on each plan. If an answer is not on your site or in your files, the bot cannot give it.
- Add a chat widget to your site. Start with a free plan to see whether visitors use chat at all. Tidio and Crisp both list a Free plan with a website chat widget, and Intercom says all its plans include free, unlimited live chat. Chatbase Hobby lists a WordPress connection.
- Turn on the AI agent and keep it to your content. Point the AI at your FAQ page and documents, not the whole internet. Tidio calls its agent Lyro, Crisp sells AI credits on its paid plans, Intercom calls its agent Fin, and HubSpot Customer Agent needs a Professional or Enterprise edition. Set rules so it says "I am not sure, let me get someone" instead of guessing.
- Never let it quote a price or promise a date on its own. Unless the price is written on your site, have the bot collect the details and say you will send a quote. Test it by asking your own hardest questions before you turn it on for customers, and read the answers it gives every week for the first month.
- Collect the lead, then hand off to a person. Have the chat ask for a name, phone or email and a short description of the job, so a good lead is never lost. Tidio lists native apps for HubSpot, Salesforce and Pipedrive that save contacts and chat transcripts, and Chatbase lists HubSpot and Zapier from its Basic plan. HubSpot and Intercom both say their agents hand off to your team with the conversation history.
- Watch what it costs as you get busier. AI agents are usually billed by use, so the bill grows with your chats. Intercom lists $0.99 per Fin outcome, HubSpot lists $0.50 per resolution, Chatbase plans come with monthly message credits, Crisp plans come with AI credits, and Tidio Starter includes 50 one-off Lyro conversations. Check the usage page each month.
Tools that do this
Only tools we list. What each does here comes from the vendor's own page on the date shown; prices are the starting prices on the vendor's pricing page. Prices change, so confirm before you buy.
| Tool | What it does for this | Starting price |
|---|---|---|
| Tidio | Pricing page lists a Free plan at $0/mo and Starter at $24.17/mo (100 billable conversations, 50 one-off Lyro AI Agent conversations). Every plan starts with a 7-day free trial that needs no card and drops back to the Free plan when it ends. (vendor page, checked 2026-11-03) | Starter $24.17/mo billed annually; Lyro AI from $32.50/mo (pricing, checked 2026-11-02) |
| Crisp | Pricing page lists a Free plan with a website chat widget and 2 seats but no AI credits. Paid plans are $45 (Mini), $95 (Essentials) and $295 (Plus) per month per workspace, with AI credits of about 90, 450 and 1,350 automated conversations. It lists a 14-day free trial of every feature. (vendor page, checked 2026-11-03) | Free plan (2 seats); Mini $45, Essentials $95, Plus $295 per month per workspace (pricing, checked 2026-10-27) |
| Chatbase | Pricing page lists Hobby at $32/month billed yearly ($40 monthly) with 700 message credits, 1 agent and 40 MB of training content, plus WordPress, Calendly, WhatsApp, Messenger and Instagram. HubSpot, Zapier and API access start on Basic ($120/month billed yearly). Plans list a 7-day trial. (vendor page, checked 2026-11-03) | Hobby $32/mo billed yearly ($40 monthly) (pricing, checked 2026-11-02) |
| Intercom (Fin AI Agent) | Pricing page lists Essential at $29 per seat/month billed annually ($19 for new customers, 35% off) plus $0.99 per Fin outcome, charged once per conversation. It says all plans include free, unlimited live chat, and Fin answers email, live chat, phone and more. A free trial is listed. (vendor page, checked 2026-11-03) | Essential $29/seat/mo billed annually (promo shown: $19 for new customers, 35% off) + $0.99 per Fin outcome (pricing, checked 2026-11-03) |
| HubSpot (Customer Agent) | Product page says Customer Agent needs the Professional or Enterprise edition of HubSpot and costs $0.50 per resolution, meaning the conversation was not handed to a person for 72 hours. It says the agent is trained on your knowledge base, website, CRM data and past conversations, and hands off to your team with full context. (vendor page, checked 2026-11-03) | Free tools $0; Customer Agent needs Professional/Enterprise + $0.50 per resolution (pricing, checked 2026-10-27) |
Setup guides and comparisons
Last checked 2026-11-03. We do not rank these tools; we name a pick only after hands-on testing. Spot something out of date? Send a correction.
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