Tidio vs Zendesk
A side-by-side of the facts we have verified on each vendor's own pages: price, audience and what each one connects to. Not reviewed yet: we name an owner pick only after hands-on testing. "Unknown" means not confirmed yet, not "doesn't exist."
| Tidio | Zendesk | |
|---|---|---|
| Use case | Customer support | Customer support |
| Best for (vendor's words) | Small business websites and online stores | Growing support teams |
| What it does | Live chat and helpdesk with Lyro AI agent that answers from your support content and hands off to humans. | Customer service software with shared inbox, AI agents and Copilot. |
| Starting price (from vendor) | Starter $24.17/mo billed annually; Lyro AI from $32.50/mo | From $19/agent/mo paid yearly ($25 monthly) |
| Checked | 2026-11-02 | 2026-10-27 |
| Official pricing page | Tidio | Zendesk |
Integrations side by side
Native built in · Zapier-Make through a connector · None confirmed not supported · Unknown not confirmed yet
| System | Tidio | Zendesk |
|---|---|---|
| POS | Unknown unknown | Unknown |
| CRM | Native Native apps for Salesforce, HubSpot and Pipedrive, installed from Integrations in the Tidio panel; each vendor page says it is "available on all Tidio plans, including the free one." Salesforce and HubSpot create or update contacts and save solved-chat transcripts as notes; Pipedrive sends leads manually from the chat ("Export the contact or create a deal"). Sources: tidio.com/integrations/salesforce/, /hubspot/, /pipedrive/. Source | Native Salesforce app in the Zendesk Marketplace, developed by Zendesk, works with Support: "Automate workflows across Salesforce and Zendesk by syncing Salesforce accounts, contacts, and cases to Zendesk orgs, users, and tickets." Salesforce side needs Performance, Unlimited, Enterprise or Developer edition (or Professional with the API add-on). A HubSpot app by Zendesk ("View Support Tickets inside Hubspot") is also listed. Source |
| QuickBooks | Unknown unknown | Unknown |
| Zapier-Make zapier (Google Calendar booking in chat through Zapier or the Tidio API) Source | Native native (Gmail connector turns Gmail messages into tickets) Source | |
| Calendar | Zapier-Make zapier (Google Calendar availability and booking through Zapier or the Tidio API) Source | Unknown |
| Field service | Unknown unknown | Unknown |
| Zapier | Native Official "Tidio" app listed in the Zapier app directory Source | Native Official "Zendesk" app listed in the Zapier app directory Source |
Common questions
What is the difference between Tidio and Zendesk?
Tidio: Live chat and helpdesk with Lyro AI agent that answers from your support content and hands off to humans. Zendesk: Customer service software with shared inbox, AI agents and Copilot. (Both descriptions are taken from each vendor's own pages.)
How much do Tidio and Zendesk cost?
Tidio lists Starter $24.17/mo billed annually; Lyro AI from $32.50/mo (checked 2026-11-02). Zendesk lists From $19/agent/mo paid yearly ($25 monthly) (checked 2026-10-27). Prices change, so confirm on each vendor's pricing page.
What do Tidio and Zendesk both connect to?
Both have a confirmed connection to: CRM, Google, Zapier.
Which is better, Tidio or Zendesk?
We do not name a winner yet. We will only pick one after testing both inside a real business. Until then this page shows the verified facts side by side.
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