Crisp vs Tidio
A side-by-side of the facts we have verified on each vendor's own pages: price, audience and what each one connects to. Not reviewed yet: we name an owner pick only after hands-on testing. "Unknown" means not confirmed yet, not "doesn't exist."
| Crisp | Tidio | |
|---|---|---|
| Use case | Customer support | Customer support |
| Best for (vendor's words) | Small companies improving customer service | Small business websites and online stores |
| What it does | Customer messaging platform (chat, shared inbox) with AI-automated conversations. | Live chat and helpdesk with Lyro AI agent that answers from your support content and hands off to humans. |
| Starting price (from vendor) | Free plan (2 seats); Mini $45, Essentials $95, Plus $295 per month per workspace | Starter $24.17/mo billed annually; Lyro AI from $32.50/mo |
| Checked | 2026-10-27 | 2026-11-02 |
| Official pricing page | Crisp | Tidio |
Integrations side by side
Native built in · Zapier-Make through a connector · None confirmed not supported · Unknown not confirmed yet
| System | Crisp | Tidio |
|---|---|---|
| POS | Native Square listed on vendor page: "…Pal, Braintree, Authorize.Net, WooCommerce, Shopify, Zuora, Square & more inside Crisp. Ticket Center Create a Ticket Center d…" Source | Unknown unknown |
| CRM | Native Pipedrive listed on vendor page: "…d marketing data to better engage, personalize and measure. Pipedrive Live Chat and Helpdesk for Pipedrive CRM Zoho Sync your con…" Source | Native Native apps for Salesforce, HubSpot and Pipedrive, installed from Integrations in the Tidio panel; each vendor page says it is "available on all Tidio plans, including the free one." Salesforce and HubSpot create or update contacts and save solved-chat transcripts as notes; Pipedrive sends leads manually from the chat ("Export the contact or create a deal"). Sources: tidio.com/integrations/salesforce/, /hubspot/, /pipedrive/. Source |
| QuickBooks | Unknown | Unknown unknown |
| Native via forwarding (forward a Gmail or Google Workspace mailbox to your Crisp inbox address; emails land in the shared Crisp Inbox; no direct Gmail connect) Source | Zapier-Make zapier (Google Calendar booking in chat through Zapier or the Tidio API) Source | |
| Calendar | Unknown | Zapier-Make zapier (Google Calendar availability and booking through Zapier or the Tidio API) Source |
| Field service | Unknown | Unknown unknown |
| Zapier | Native Official "Crisp" app listed in the Zapier app directory Source | Native Official "Tidio" app listed in the Zapier app directory Source |
Common questions
What is the difference between Crisp and Tidio?
Crisp: Customer messaging platform (chat, shared inbox) with AI-automated conversations. Tidio: Live chat and helpdesk with Lyro AI agent that answers from your support content and hands off to humans. (Both descriptions are taken from each vendor's own pages.)
How much do Crisp and Tidio cost?
Crisp lists Free plan (2 seats); Mini $45, Essentials $95, Plus $295 per month per workspace (checked 2026-10-27). Tidio lists Starter $24.17/mo billed annually; Lyro AI from $32.50/mo (checked 2026-11-02). Prices change, so confirm on each vendor's pricing page.
What do Crisp and Tidio both connect to?
Both have a confirmed connection to: CRM, Google, Zapier.
Which is better, Crisp or Tidio?
We do not name a winner yet. We will only pick one after testing both inside a real business. Until then this page shows the verified facts side by side.
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