Gorgias vs Crisp
A side-by-side of the facts we have verified on each vendor's own pages: price, audience and what each one connects to. Not reviewed yet: we name an owner pick only after hands-on testing. "Unknown" means not confirmed yet, not "doesn't exist."
| Gorgias | Crisp | |
|---|---|---|
| Use case | Customer support | Customer support |
| Best for (vendor's words) | Ecommerce brands | Small companies improving customer service |
| What it does | Ecommerce customer experience helpdesk with an AI Agent. | Customer messaging platform (chat, shared inbox) with AI-automated conversations. |
| Starting price (from vendor) | Starter $10/mo helpdesk only, or $40/mo with AI Agent (billed monthly) | Free plan (2 seats); Mini $45, Essentials $95, Plus $295 per month per workspace |
| Checked | 2026-10-27 | 2026-10-27 |
| Official pricing page | Gorgias | Crisp |
Integrations side by side
Native built in · Zapier-Make through a connector · None confirmed not supported · Unknown not confirmed yet
| System | Gorgias | Crisp |
|---|---|---|
| POS | Unknown No POS app confirmed. The Gorgias App Store category list (AI, BI & Analytics, Chat, Data Management, Ecommerce, ERP & Accounting, Loyalty & Retention, Marketing, Phone, Reviews & UGC, Shipping & Fulfillment, SMS, Social Media, Subscriptions and others) has no point-of-sale category. Not confirmed either way. Source | Native Square listed on vendor page: "…Pal, Braintree, Authorize.Net, WooCommerce, Shopify, Zuora, Square & more inside Crisp. Ticket Center Create a Ticket Center d…" Source |
| CRM | Native HubSpot HTTP Integration in the Gorgias docs (set up under Settings, App Store, HTTP integration): "You can connect Hubspot to display information on your leads in Gorgias." It shows HubSpot contact data in the ticket sidebar; Gorgias says it was built by partners. A HubSpot + Gorgias Zapier page also exists (https://zapier.com/apps/hubspot/integrations/gorgias). Source | Native Pipedrive listed on vendor page: "…d marketing data to better engage, personalize and measure. Pipedrive Live Chat and Helpdesk for Pipedrive CRM Zoho Sync your con…" Source |
| QuickBooks | Unknown | Unknown |
| Native native (Gmail integration: connect a Gmail or Google Workspace account and new messages to your support address appear as tickets; Gorgias says direct Gmail connection is for Basic or Pro Helpdesk plans, Advanced and Enterprise use email forwarding) Source | Native via forwarding (forward a Gmail or Google Workspace mailbox to your Crisp inbox address; emails land in the shared Crisp Inbox; no direct Gmail connect) Source | |
| Calendar | Unknown | Unknown |
| Field service | Unknown | Unknown |
| Zapier | Native Official "Gorgias" app listed in the Zapier app directory Source | Native Official "Crisp" app listed in the Zapier app directory Source |
Common questions
What is the difference between Gorgias and Crisp?
Gorgias: Ecommerce customer experience helpdesk with an AI Agent. Crisp: Customer messaging platform (chat, shared inbox) with AI-automated conversations. (Both descriptions are taken from each vendor's own pages.)
How much do Gorgias and Crisp cost?
Gorgias lists Starter $10/mo helpdesk only, or $40/mo with AI Agent (billed monthly) (checked 2026-10-27). Crisp lists Free plan (2 seats); Mini $45, Essentials $95, Plus $295 per month per workspace (checked 2026-10-27). Prices change, so confirm on each vendor's pricing page.
What do Gorgias and Crisp both connect to?
Both have a confirmed connection to: CRM, Google, Zapier.
Which is better, Gorgias or Crisp?
We do not name a winner yet. We will only pick one after testing both inside a real business. Until then this page shows the verified facts side by side.
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