Gorgias vs Freshdesk
A side-by-side of the facts we have verified on each vendor's own pages: price, audience and what each one connects to. Not reviewed yet: we name an owner pick only after hands-on testing. "Unknown" means not confirmed yet, not "doesn't exist."
| Gorgias | Freshdesk | |
|---|---|---|
| Use case | Customer support | Customer support |
| Best for (vendor's words) | Ecommerce brands | Small and mid-size support teams |
| What it does | Ecommerce customer experience helpdesk with an AI Agent. | AI-powered helpdesk with Freddy AI add-ons. |
| Starting price (from vendor) | Starter $10/mo helpdesk only, or $40/mo with AI Agent (billed monthly) | Growth $19/agent/mo, Pro $55/agent/mo (billed annually) |
| Checked | 2026-10-27 | 2026-10-27 |
| Official pricing page | Gorgias | Freshdesk |
Integrations side by side
Native built in · Zapier-Make through a connector · None confirmed not supported · Unknown not confirmed yet
| System | Gorgias | Freshdesk |
|---|---|---|
| POS | Unknown No POS app confirmed. The Gorgias App Store category list (AI, BI & Analytics, Chat, Data Management, Ecommerce, ERP & Accounting, Loyalty & Retention, Marketing, Phone, Reviews & UGC, Shipping & Fulfillment, SMS, Social Media, Subscriptions and others) has no point-of-sale category. Not confirmed either way. Source | Unknown |
| CRM | Native HubSpot HTTP Integration in the Gorgias docs (set up under Settings, App Store, HTTP integration): "You can connect Hubspot to display information on your leads in Gorgias." It shows HubSpot contact data in the ticket sidebar; Gorgias says it was built by partners. A HubSpot + Gorgias Zapier page also exists (https://zapier.com/apps/hubspot/integrations/gorgias). Source | Native Freshworks Marketplace apps marked "Supported for" Freshdesk: HubSpot CRM ("Integrating Hubspot with Freshdesk enables you to keep your support and sales teams up to date.") and Freshdesk for Salesforce ("Easily bring in all your customer information that you have in your Salesforce CRM, into Freshdesk.", https://www.freshworks.com/apps/salesforce/). Source |
| QuickBooks | Unknown | Unknown |
| Native native (Gmail integration: connect a Gmail or Google Workspace account and new messages to your support address appear as tickets; Gorgias says direct Gmail connection is for Basic or Pro Helpdesk plans, Advanced and Enterprise use email forwarding) Source | Native native (connect an existing Gmail mailbox under Admin > Channels > Support Email for incoming, outgoing, or both) Source | |
| Calendar | Unknown | Unknown |
| Field service | Unknown | Unknown |
| Zapier | Native Official "Gorgias" app listed in the Zapier app directory Source | Native Official "Freshdesk" app listed in the Zapier app directory Source |
Common questions
What is the difference between Gorgias and Freshdesk?
Gorgias: Ecommerce customer experience helpdesk with an AI Agent. Freshdesk: AI-powered helpdesk with Freddy AI add-ons. (Both descriptions are taken from each vendor's own pages.)
How much do Gorgias and Freshdesk cost?
Gorgias lists Starter $10/mo helpdesk only, or $40/mo with AI Agent (billed monthly) (checked 2026-10-27). Freshdesk lists Growth $19/agent/mo, Pro $55/agent/mo (billed annually) (checked 2026-10-27). Prices change, so confirm on each vendor's pricing page.
What do Gorgias and Freshdesk both connect to?
Both have a confirmed connection to: CRM, Google, Zapier.
Which is better, Gorgias or Freshdesk?
We do not name a winner yet. We will only pick one after testing both inside a real business. Until then this page shows the verified facts side by side.
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