Upfirst vs Quo (formerly OpenPhone)
A side-by-side of the facts we have verified on each vendor's own pages: price, audience and what each one connects to. Not reviewed yet: we name an owner pick only after hands-on testing. "Unknown" means not confirmed yet, not "doesn't exist."
| Upfirst | Quo (formerly OpenPhone) | |
|---|---|---|
| Use case | Phone answering | Phone answering |
| Best for (vendor's words) | Small businesses that want calls answered 24/7 | Small teams that run on a shared business number |
| What it does | Phone answering service with call recordings, transcripts and summaries on every plan; no contracts. | Business phone system with calling, texting, call automation and AI features. |
| Starting price (from vendor) | Starter $24.95/mo (30 calls); Premium $59.95/mo (90 calls); Pro $159.95/mo (300 calls); billed annually $20, $48, $128/mo | From $15/user/mo (plan prices shown $19, $33, $47/user/mo) |
| Checked | 2026-11-03 | 2026-11-03 |
| Official pricing page | Upfirst | Quo (formerly OpenPhone) |
Integrations side by side
Native built in · Zapier-Make through a connector · None confirmed not supported · Unknown not confirmed yet
| System | Upfirst | Quo (formerly OpenPhone) |
|---|---|---|
| POS | Native Square listed on vendor page: "…endly Clio Custom Integrations Google Calendar Make Outlook Square Zapier No integrations match your search. Get started for f…" Source | Zapier-Make Square via Zapier (Quo + Square Zapier page): templates include "Add or update Quo contacts for new Square customers", "Send a message in Quo for every new appointment in Square" and "Create new Square customers from incoming Quo messages". No native POS app confirmed. Source |
| CRM | Unknown Upfirst's integrations page names Clio, Square, Google Calendar, Outlook, Calendly, Acuity, Zapier and Make, but no general CRM such as HubSpot or Salesforce. The Clio page says Upfirst books into Clio Calendar natively, and reaches Clio contacts and matters only through Custom Actions (API calls you set up) or Zapier. Not confirmed as a CRM integration. Source | Native HubSpot listed on vendor page: "…secall Pro with Quo Conversation intelligence Home services HubSpot By Quo This is an official integration by the Quo team Sync…" Source |
| QuickBooks | Unknown Not listed on Upfirst's integrations page (lists Acuity Scheduling, Calendly, Clio, Google Calendar, Make, Outlook, Square, Zapier). Not confirmed either way. Source | Unknown Not listed on Quo's integrations page. Not confirmed either way. Source |
| Native Google Calendar listed on vendor page: "…rations Acuity Scheduling Calendly Clio Custom Integrations Google Calendar Make Outlook Square Zapier No integrations match your searc…" Source | Native native (official Google Contacts integration by the Quo team: import contacts) Source | |
| Calendar | Native Google Calendar listed on vendor page: "…rations Acuity Scheduling Calendly Clio Custom Integrations Google Calendar Make Outlook Square Zapier No integrations match your searc…" Source | Unknown |
| Field service | Unknown Not listed on Upfirst's integrations page (lists Acuity Scheduling, Calendly, Clio, Google Calendar, Make, Outlook, Square, Zapier). Not confirmed either way. Source | Native Housecall Pro listed on vendor page: "…acts in sync automatically Home services Contact management Housecall Pro By Quo This is an official integration by the Quo team New…" Source |
| Zapier | Native Official "Upfirst" app listed in the Zapier app directory Source | Native Official "Quo" app listed in the Zapier app directory Source |
Common questions
What is the difference between Upfirst and Quo (formerly OpenPhone)?
Upfirst: Phone answering service with call recordings, transcripts and summaries on every plan; no contracts. Quo (formerly OpenPhone): Business phone system with calling, texting, call automation and AI features. (Both descriptions are taken from each vendor's own pages.)
How much do Upfirst and Quo (formerly OpenPhone) cost?
Upfirst lists Starter $24.95/mo (30 calls); Premium $59.95/mo (90 calls); Pro $159.95/mo (300 calls); billed annually $20, $48, $128/mo (checked 2026-11-03). Quo (formerly OpenPhone) lists From $15/user/mo (plan prices shown $19, $33, $47/user/mo) (checked 2026-11-03). Prices change, so confirm on each vendor's pricing page.
What do Upfirst and Quo (formerly OpenPhone) both connect to?
Both have a confirmed connection to: POS, Google, Zapier.
Which is better, Upfirst or Quo (formerly OpenPhone)?
We do not name a winner yet. We will only pick one after testing both inside a real business. Until then this page shows the verified facts side by side.
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